Terms of service
Terms & Conditions – Vitamia Limited trading as Vitamia Health
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Vitamia Health website (vitamiahealth.com) and the purchase of any products from Vitamia Limited trading as Vitamia Health (“Vitamia Health”, “we”, “us”, or “our”). By accessing our Site or placing an order, you agree to these Terms along with our Privacy Policy and Returns & Delivery Policy.
2. Company Information
Vitamia Limited trading as Vitamia Health is a company registered in England and Wales [OC16351637]. All references to 'we' or 'our' in these Terms refer to Vitamia Limited trading as Vitamia Health.
3. Eligibility
You must be at least 18 years old to purchase from us. By placing an order, you confirm that all information provided is accurate, complete, and authorized.
4. Contract Formation
Your order constitutes an offer to purchase. Acceptance occurs when we email you an order confirmation. If we cannot accept your order (e.g., due to stock or pricing errors), we will notify you and refund any payment.
5. Products & Availability
All products are subject to availability. Product images are for illustrative purposes and may differ slightly from the actual product. We may withdraw or amend products without notice.
6. Pricing & Payment
Prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices without prior notice. Full payment is required at the time of order using the accepted methods on our Site.
7. Subscriptions
Some products are available on a subscription basis. Subscriptions renew automatically until cancelled. You can manage, pause, or cancel subscriptions via your account. We may update subscription pricing with prior notice, usually 7 days. You have the right to cancel your subscription at any time.
8. Delivery
We deliver within the UK and to selected international destinations. Delivery times are estimates only. Risk passes upon delivery; ownership passes once full payment is received.
9. Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery for a refund. Products must be unopened and in original condition. Please see our Returns & Delivery Policy for details.
10. Returns & Refunds
If products are faulty or damaged, you may return them for a refund or replacement. Refunds will be process within 14 days of receiving unopened goods. Please contact us at hello@vitamiahealth.com for instructions.
11. User Accounts
You are responsible for maintaining the confidentiality of your account details and for all activities under your account. Notify us immediately of any unauthorized use.
12. Intellectual Property
All content, trademarks, and materials on our Site are owned by or licensed to Vitamia Health. You may not reproduce or exploit them without permission.
13. Prohibited Uses
You may not use our Site or products for unlawful, harmful, abusive, or fraudulent purposes, including but not limited to spamming, uploading malicious code, or infringing intellectual property rights.
14. Medical Disclaimer
Our products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent disease. Always consult a healthcare professional before use, particularly if you are pregnant, breastfeeding, under 18, or taking medication.
15. Limitation of Liability
We are not liable for indirect or consequential losses arising from the use of our Site or products, except where required by law. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other rights that cannot be excluded under UK law.
16. Force Majeure
We are not responsible for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control. Such events may include (but are not limited to) natural disasters, fire, flood, adverse weather, strikes, labour disputes, war, acts of terrorism, epidemics or pandemics (including government-imposed restrictions and supply chain disruption), changes in law or regulation, courier delays, or failures of public or private telecommunications networks or utilities.
Where a Force Majeure event occurs, we will take reasonable steps to minimize its impact and will keep you informed as soon as reasonably possible.
17. Privacy and Cookies
Your use of our Site is also governed by our [Privacy Policy], which set out how we collect, use, and protect your personal information and how we use cookies and similar technologies. By using our Site, you agree to the terms of both policies.
Our Cookies Policy section within our Privacy Policy explains the types of cookies we use, the purposes for which we use them, and how you can manage your cookie preferences.
18. Indemnity
You agree to indemnify Vitamia Health against claims arising from your breach of these Terms or misuse of our Site.
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
20. Governing Law
These Terms are governed by English law. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
21. Contact
For questions regarding these Terms, contact us at hello@vitamiahealth.com (Mon–Fri, 09:00–17:00).
Number: +443300433553
Address: Vitamia Limited, West Hill House Allerton Hill, Chapel Allerton, Leeds, England, LS7 3QB